1. Overview

At Afro Food Online UK, we aim to deliver your orders quickly, safely, and reliably across the United Kingdom. This policy outlines our delivery process, timelines, and responsibilities.

2. Delivery Locations

We currently deliver to:

England

Scotland

Wales

Northern Ireland.

3. Processing Time

• Orders are processed within 1–2 working days

• Orders placed on weekends or public holidays are processed the next working day

You will receive a confirmation email once your order has been dispatched.

4. Delivery Timeframes

Standard Delivery: • Estimated delivery: 2–4 working days

Express Delivery (if available):

• Estimated delivery: 1–2 working days

Delivery times are estimates and may vary depending on location and courier services.

5. Delivery Charges

• Delivery fees are calculated at checkout based on:

o Order size/weight

o Delivery location

Free delivery may be offered on qualifying orders (if applicable).

6. Order Tracking

Where available, tracking details will be provided after dispatch so you can monitor your delivery.

7. Missed Deliveries

If you are not available at the time of delivery:

• The courier may attempt redelivery

• Or leave the parcel in a safe place or with a neighbour

• You may need to rearrange delivery directly with the courier

8. Incorrect Address

Please ensure your delivery details are accurate.

We are not responsible for failed deliveries due to:

• Incorrect or incomplete addresses

• Customer unavailability

Additional charges may apply for redelivery.

9. Delays While we aim to deliver on time, delays may occur due to:

• High order volumes

• Weather conditions

• Courier issues

We appreciate your patience and will keep you informed where possible.

10. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery

Please include:

• Your order number

• Photos of the item(s)

• Description of the issue

We will arrange a replacement or refund where applicable.

11. Lost Parcels

If your order is confirmed lost in transit:

• We will investigate with the courier

• A replacement or refund will be issued once confirmed.

12. Food Safety Notice

As we supply food products:

• Please ensure someone is available to receive the order

• Store items appropriately upon delivery

We are not responsible for issues caused by:

• Delayed collection after delivery

• Improper storage by the customer

13. Contact Us

For delivery-related enquiries:

Email: info@afrofoodonline.co.uk